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Customer Care & Warranty

CastleRock Communities understands that service after moving into a new home is critical to our customer’s satisfaction. We place a priority on handling service efficiently and with a positive attitude. We want you to refer us to your friends and family and we will work hard to satisfy you while meeting the obligations of our written warranty.

CastleRock offers an industry leading warranty that encompasses 2 year and 10 year coverage for many of the vital components of your new home. You will receive this warranty at time of purchase as well as when you close on your new CastleRock home. We want you to understand the coverages and the steps necessary to obtain the appropriate service when necessary.

CastleRock uses many nationally recognized manufacturers for the components that make up its custom homes. For example,Delta, G.E. Appliances, Owens-Corning, Shaw, Mohawk, Dal-Tile, ACME Brick, Hanson Brick, Boral Bricks, Wilsonart, 3-D, Kwikset, Volume Lighting, James Hardie, Cemplank and Trane are just a few of the names you may recognize who could have their products in your CastleRock Home. Manufacturer warranties may extend beyond your Castle Rock warranty on many of these products or their components.

CastleRock provides “added” value with our extensive performance walks with our customers. This service is provided to home buyers in any of our Houston, Austin, Bastrop, San Antonio, and surrounding area locations. You will have a pre-start orientation, a pre-sheetrock orientation and a pre-move in demonstration and orientation. Each of these offers information on your warranty and our service program.

We make obtaining service simple. You will find service request forms in your closing package, at our sales center, or you can click below and send the request by e-mail. We look forward to exceeding your expectations!

warranty

Manufactures Warranty

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warranty

Manufactures Warranty

Trane

Rheem

Cemplank

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AUSTIN

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AUSTIN

Emergency Numbers

Plumbing

Mustang Plumbing 
512.733.1110

Casa Mechanical
512.334.7335 
www.casamechanical.com

HVAC

Airtron
512.821.3163 
www.airtronaustin.com

Casa Mechanical
512.334.7335
www.casamechanical.com

Electrical

Austin Lanehart
512.761.1037
www.lanehart.com

Bradford Brothers
512.300.0839 

Appliances

General Electric
1.800.942.4223
www.ge.com

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DALLAS

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DALLAS

Emergency Numbers

Electric
In Charge
512.778.6240
www.in-charge-electric.com


HVAC
HOUK Air
972.991.4685
www.houkac.com


Plumbing
Cathedral Plumbing
972.446.2500
www.cathedralplumbingtx.com

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HOUSTON

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HOUSTON

Emergency Numbers

Plumbing

Texas Express Plumbing
713.937.1624
www.txexpressplumbing.com

Lescon Plumbing
281.446.7427
 www.lescon.com


HVAC

D&D Mechanical
281.443.9500
www.danddmechanical.com


Big Tex
713.631.2730
 www.bigtexair.com


Electrical
Joe Swartz Electric
713.695.5835
Joe Swartz Electric Co.

Appliances
General Electric
1.800.942.4223
www.ge.com

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SAN ANTONIO

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SAN ANTONIO

Emergency Numbers

Plumbing

Casa Mechanical
210.298.2272


Benchmark Plumbing
210.655.7770
www.benchmarkplumbing.com


HVAC
Airtron
210.650.3373
www.airtronsa.com


Electrical
Bradford Brothers
210.233.6638

Appliances
General Electric
1.800.942.4223
www.ge.com

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Service Not Covered Under Warranty Hotspot
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Paint

Touch-up paint will be provided for your new home. You'll find it in your pantry. This enables you to address those minor move-in nicks, scratches and on goiong touch-ups which are now covered under your warranty.

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Caulk

As time passe, caulk will shrink and crack. This is normal and is best addressed by re-caulking interior and exterior areas regularly, especially "wet" areas (tubs, showers, etc.). 

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Flooring

Your home can have different kinds of flooring surfaces like wood, carpeting, stained concrete and ceramic tile. These materials can be damaged fairly easily. please check your floors carefully during your Orientation Walk. Be careful not to drop or drag sharp objects or liquids that can stain them.

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Countertops

Marble, laminate and granite countertops may show some markings from the manufacturing process. However, they must be protected from sharp objects, heat and abrasives. Also, take care not to allow water to stand on countertop seams as this will cause damage.

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Sheetrock

Settlement is normal in a new home. As this occurs, hairline cracks may form in walls, ceilings and especially in corners. This is to be expected and the hairline cracks maybe filled with a variety of products manufactured for this purpose. Hairline cracks caused by settlement are not the result of construction defects.

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Landscape & Drainage

Your sod, trees and shrubs need your care and attention to flourish and enhance your home. Once installed, landscaping is not a warrantable item. The maintenance of established drainage pathways is also a homeowner's responsibility and is not warrantable. Be aware that unplanted yards can wash out with one rainfall. Please review the established drainage of your home carefully at your Orientation Walk, so you can maintain them properly.

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Windows

Condensation forms on windows when the temperature of the frame and glass drops below the dew-point temperature as it related to the humidity in your home. This can occur frequently when the outside temperatures colder than the inside. Such condensation of moisture does not indicate a faulty window.

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Bricks

It is normal for bricks to show some mortar stain and repeated cleaning of brick may actually damage its intended finish. Cracks and chips are also normal occurrences in brick and are not considered a defect of the product.

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Sub Floors

You may hear some noise when walking on the 2nd story floor in a two-story home. This is a characteristic of multi-level homes and should be expected.

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Concrete

Cracks in concrete (driveways, sidewalks, patio, foundation) are a normal occurance. These small cracks are cosmetic in nature, and will not impair the intended use of the concrete surfaces. Very rarely do these cracks indicate a construction defect.